Support
Answers to the most common questions about Trot. If you don't find what you need, email us directly.
Trot is for verified GCU students only. You need a valid .edu email address to create an account.
There are no in-app payments. You pay your runner directly at handoff — via Venmo, Zelle, or cash — for your food plus the runner's fee ($1–2). The fee is shown on every run before you request a spot.
If a runner marks you as a no-show or cancels, you'll be notified immediately. You can report any issue through the app by tapping the flag icon on the run, and we'll review it.
Tap "Post a run" on the Runs tab, pick a food spot, set your leaving time and fee, and publish. Other students can request spots until you lock the run and head out.
Yes — open the run from My Runs and tap Cancel. Any pending orders will be automatically declined and requesters notified.
After a run is completed, both the runner and requester can leave a 1–5 star rating. Ratings are averaged into your public reputation score, which is visible to other students.
Go to Profile → Security → Delete account. You'll be asked to confirm your password. Account deletion is permanent and removes all your data from our servers.
Email us at support@trot.website — we read every message.
Our support team is made up of GCU students too. We usually reply within a few hours.
Email support@trot.website